Please ensure the addresses shop@shave.com and wecare@shave.com are added to your email address book to help prevent messages from us being marked as spam or junk.
You should also check your spam / junk email folders in-case our messages are being put there instead of your inbox.
If you are still not receiving emails then you may have entered your address incorrectly on the checkout or in your (optional) account. If you think this may be the case then please contact our Customer Care team at wecare@shave.com and we can check for you.