Deliveries, Returns & Refunds

Advice on deliveries, returns and refunds at kingofshaves.com

When can I expect my order to be delivered?
Once payment has been processed we aim to ship all orders within two (2) working days of receipt – though we strive to be quicker. Working days for us ...
Tue, 4 Jun, 2019 at 5:32 PM
My order is missing
We want you to receive your order securely and as soon as possible. However with the best will in the world, occasionally packages do go missing.  Befor...
Tue, 4 Jun, 2019 at 5:38 PM
I have a faulty product
We guarantee our products for twelve (12) months from the date of purchase. In the unlikely event of one of our products failing we will exchange the produc...
Tue, 4 Jun, 2019 at 9:31 PM
How to return a product
King of Shaves wants you to be happy with your new purchase. However if you need to return an item we are here to help. We guarantee our products for tw...
Tue, 4 Jun, 2019 at 9:27 PM
What is your refund policy?
If you decide to return a product to us, or if you have a faulty product and wish to have a refund instead of an exchange, we will notify you via email of y...
Tue, 4 Jun, 2019 at 9:30 PM
Maximum order weights
For UK orders, the maximum weight is 30KG.  For all overseas orders it is 10KG.  If your order weighs more than this, you may not see any delivery o...
Wed, 19 Jun, 2019 at 5:35 PM
Parcelforce tracking not being displayed
Some customers have reported that when they click on the tracking reference number link in emails sent by Parcelforce, they are seeing a blank screen.  ...
Thu, 8 Aug, 2019 at 9:12 AM